Burlington, MA  November 10th, 2008  - ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), the leading provider of mobile workforce management and service optimization solutions, today announced four new reseller wins for its mid-market field service management solution. ePartners, Inc., HickoryTech Information Solutions, MACS and TSI are valuable additions to ClickSoftware’s Channel Partner Program – a program focused on enabling partners to sell and implement a comprehensive field service management solution (ClickIMRS) geared towards service organizations with between 50-500 field employees.

ClickSoftware Channel Partners have recognized the gap in the market that ClickIMRS addresses and are selling and implementing this solution.  ClickIMRS is the industry’s first affordable, comprehensive field service management and optimization software that can be deployed in less than 70 days. Previously, mid-sized companies with up to 500 field resources were forced to choose between rudimentary manual/paper-based systems that often led to scheduling problems and enterprise software they couldn’t afford. ClickIMRS bridges the gap, enabling these companies to increase jobs per day, ensure on-time arrival, reduce time per job, minimize travel, respond to emergencies more efficiently and strengthen customer relationships.

 “Developing strong relationships with well-focused partners is a key strategy to growing our business,” said Zvi Piritz, Senior Vice President of Global Sales at ClickSoftware. “Expanding our Channel Partner Program with the addition of such well-respected resellers will help drive additional revenue and business opportunities for ClickSoftware and its partner community”.

The new ClickIMRS reseller wins include:

ePartners:

A two-time recipient of Microsoft’s Global Partner of the Year award, ePartners specializes in the implementation of market-leading enterprise resource planning (ERP), customer relationship management (CRM) and business intelligence (BI) solutions from Microsoft. Through a comprehensive offering of consultation, custom development, systems integration, implementation, training and support, the company offers industry expertise and local service to clients around the globe. ePartners is dedicated to helping each client align technology and business strategies to deploy cost-effective solutions that deliver genuine performance improvements, creating competitive advantages for a wide variety of organizations including those in healthcare, manufacturing, distribution, financial services and many more. With offices across the United States and in the United Kingdom, ePartners is one of the largest and most respected Microsoft Dynamics partners in the world.
“ePartners are delighted to be working with ClickSoftware,” said Sam Dharmasiri, General Manager, ePartners UK. “Their comprehensive product range and experience enhances our solution offering for customers requiring Field Service solutions.”

HickoryTech Information Solutions:

HickoryTech’s Information Solutions division develops customer management and billing software for HickoryTech’s own operating company and since 1964 distributes this software across North America for broadband, wireline and wireless companies. SuiteSolution, a modular software system, bills for any combination of wireline, wireless, IP and broadband services.
“HickoryTech’s customer management and billing software, SuiteSolution, is strengthened through the integration of ClickIMRS,” stated Lane Nordquist, president of HickoryTech’s Information Solutions division. “The partnership with ClickSoftware also provides strategic value to HickoryTech as a value added reseller of a premier workforce scheduling software solution.”

MACS:

Macs provides consultancy and software solutions that improve, simplify and support our clients’ daily business processes in asset management and service management. Since 1998 we have a substantial track record of project success in Asset Management and (IT) Service Management across many industry sectors such as Manufacturing, Pharmaceuticals, Transportation, Facility Management and Government.  MACS has established valued partnerships with companies such as IBM, Syclo and Kronos. MACS employs over 40 people in our offices in The Netherlands (MACS BV), Belgium (MACS BVBA) and The United Kingdom (MACS EU Ltd).
“Our asset management customers are involved in continuously changing and competitive markets and are reviewed on their Key Performance Indicators. We deliver to our customers maintenance and asset management software solutions which support them by optimizing resource utilization. ClickSoftware delivers software solutions that we see as an essential add-on to, for example, IBM Maximo, to enable our clients to maximize productivity from their systems, people and assets. Our partnership with ClickSoftware is therefore not only exciting for MACS but even more so for our clients,” commented Guus de Nijs, Managing Director, MACS.

TSI:

Known for its progressive solution development for organizations in both the public and private sectors, TSI brings more than 20 years of experience satisfying customer needs for mapping and spatial analysis technology. TSI was founded to help early adopters of geographic information systems (GIS) products practically apply and integrate these mapping technologies into their existing IT environments. The company's rich base of experience and expertise ensures that every solution, whether for public safety or private enterprise, is both pragmatic and insightful in achieving the maximum return on investment in these systems.

“TSI, celebrating its 20th year in business, was looking to leverage its knowledge base of providing solutions to the industry based around mapping and spatial analysis. Specifically, we were looking to address the need for field resource and routing optimization. While we are impressed with the functionality provided by the ClickIMRS solution, we felt that the deployment process, which requires “configuration” more so than “writing code”, was a good fit for TSI and its clients,” said Steven Carr, President & Director of Business Development,TSI.

About ClickSoftware

ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners – ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visit www.clicksoftware.com.