MACS created a standard integration adapter between Maximo and ClickSchedule. ClickSchedule enables to define how each of the key performance Indicators -SLA compliance, overtime, travel time, etc.- is considered in the scheduling process and then automatically builds schedules in such a way as to optimise performance around these indicators.

The application starts with resource capacity and/or shift plans that come from IBM Maximo and has the capacity to continually optimize the schedule throughout the day to ensure that all jobs and engineers are optimally matched, even with changing specific service demands during the day.

The video below shows how the adapter seamlessly integrates ClickSchedule with IBM Maximo Asset Management. It shows service requests and work orders being created in Maximo, with scheduling and re-scheduling data being passed from ClickSchedule to Maximo. It also shows appointments slots being offered to Maximo from Clickschedule through the MACS adapter.