Small and medium sized organisations are focused on running the business and do not have abundant resources to manage IT. As technology becomes increasingly more complex, problem resolution becomes more timeconsuming, skill requirements increase and costs to maintain quality services escalate. In the face of tighter budgets and fewer resources, prioritisation, responsiveness, and standardised well defined processes are the keys to the availability of business-critical IT services.

IBM Tivoli Foundations Service Manager is a service support management appliance,ndesigned for general business customers, that provides basic service desk capabilities through IT Infrastructure Library® (ITIL®) V3.0 aligned service request, incident, and problem management processes. IBM Tivoli Foundations Service Manager installs and configures quickly to help reduce time to value.

IBM Tivoli Foundations Service Manager is the service desk solution designed and priced specifically for smaller and medium sized organisations. It encompasses a broad variety of features that enable a single point of contact to automate service request, incident and problem management. The offering includes pre-defined features that have been found key to growing needs of small and medium sized organisations. Equally important, it is easy to install, configure and deploy.

Download the brochure: Tivoli Foundations Service Manager

Attend our webinar: Webinar:Introduction to incident management with Tivoli Foundations Service Manager (free of charge)

Attend our workshop: Workshop: Essentials of running a Service Desk: 10 Steps to increase performance and client satisfaction while reducing costs & risk (free of charge)