By Steve Turner

The IBM Tivoli Netcool/TDI interface is a system that allows SMART and MOM events collected by Omnibus to be translated in to Tickets in IBM Maximo Asset Management. It can be implemented as an out of the box process or considerable customisation can be added to support existing and customised Ticket management processes that exist in IBM Maximo Asset Management. The interface uses both the Web Gateway and Web Services functions of Maximo Asset Management to achieve connectivity.  The Web Gateway is used to create and close the ticket when monitored events occur and the Web Service is used to probe Maximo to identify the new tickets that have been created.

Successful configuration of the interface requires several key steps to be completed correctly. 

These include:

• Correctly setting the URL for the Web Services.  This is set in the Integration Interface under the option Integration Web Application URL.  If this is not done Maximo uses a default setting and the WSDL documents that support the web services are not generated correctly and therefore services do not work.
• The services need to be active.  Sometimes the services can appear to be running but may not have deployed correctly.  From a web browser call the following web site “http://(host IP Address):(port)/meaweb/services”.  TICKETQUERY, SYNONYMDOMAINQRY and MAXATTRIBUTEQRY need to be listed as these are the web services used when Netcool/TDI queries Maximo.  If they are not listed go to the interfaces screen and activate them.
• The ear must be rebuilt after deploying the interface systems, this is necessary to ensure the gateway is correctly deployed.  To confirm this, from a web browser call the following web site “http://(host IP Address):(port)/meaweb/measervlet/maximo”.  The response if successful is “Servlet is running. 
• Please use HTTP POST to post data”.