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Your IT Service ManagementYou have PCs, servers, printers and network devices. You have IT hardware and software costs, lease payments and contracts. You have Key Performance Indicators (KPI's) set, Service Levels (SLA) to meet and service desk issues to address. And the numbers are probably growing. Is your IT Service Management performing as efficiently as it can?
Tivoli - Structures and organisesThe ability to manage and optimize all IT business processes – IT Service Management (ITSM) and IT Asset Management (ITAM) – is critical to delivering cost-effective service levels that support business goals. Without a multidisciplinary approach capable of managing these processes, IT organizations find it difficult to simultaneously minimize costs, maximize return on assets and achieve the highest service levels. Until now.
IBM Tivoli Service Request Manager delivers an overview of the issues withing your service desk related to your Key Performance Indicators (KPI's) and Service Level Agreements (SLA's). IBM Tivoli Asset Management for IT delivers a cost overview of your IT Assets as well as the tools you need to manage your IT Assets during their lifecycle.
The benefits of Tivoli Service Request Manager (TSRM) and Tivoli Asset Management for IT (TAMIT)
IBM Tivoli Service Service Request Manager and IBM Tivoli Asset Management for IT is all you need to make the most out of your IT investments. Going beyond stand-alone IT asset management and IT service desk capabilities, Tivol IT Service Management provides a comprehensive view of all your critical IT business processes, enabling you to effectively manage IT assets, resources, changes and service levels. This holistic perspective, the foundation of our Strategic Asset and Service Management solutions, provides the highest possible level of control over your IT assets. Control that enables you to reduce fixed and variable costs; reduce IT failures; improve service levels and customer satisfaction; and proactively identify, manage and optimize all IT assets and service levels. Index your assets and types of services Manage your assets, changes, release and service levels Comprehensive overview of your IT processes and your assets Manage your fixed and variable costs Risk and Quality management of IT Processes and systems
Tivoli software- to support your IT Service Management IBM Tivoli Software’s solutions have supported best-in-class IT service and asset management programs at Global 1,000 companies for more than a decade. Building on that experience, IBM created the most powerful tools such as Tivoli Service Request Manager and Tivoli Asset Management for IT. Combining two key components – Tivoli Asset Management for IT and Tivoli Service Request Manager– Tivoli IT Service Management is the only platform capable of providing the comprehensive view, a unified platform, you need to optimize your IT processes, maximize your return on assets, reduce risks and costs and improve service levels. With IT Service Management, you gain the critical information and capabilities you need to make more prudent investment decisions regarding technology resources and capital. MACS - tools to improve your IT PerformanceWith your requirements MACS will define the tools that suit your needs. We offer the following products to support your IT and ITIL processes. IBM Tivoli Service Request Manager IBM Tivoli Asset Management for IT IBM Tivoli Change and Configuration Management Database IBM Tivoli Application Dependency Discovery Manager IBM Tivoli License Compliance Manager
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