The first step toward a successful IT Service Management imlementation is to bring together information within a robust change and configuration management database. The IBM Tivoli Change and Configuration Management Database (CCMDB)  is a key element of IBM Service Management provides a enterprise-ready management database and platform upon which you can standardise and share information to support the intergration of people, processes and technology. 

Why use IBM Tivoli CCMDB?

IBM Tivoli Change and Configuration Management Database (CCMDB) provides you with the possibility to standardise and share your information. It provides employees with an insight into the processes, information and technologies that support your business processes.

The features of IBM Tivoli CCMDB 

IBM Tivoli Change and Configuration Management Database offers the following features:

• Open, federated data mode
• Insight in the complexity of the infrastructure 
• Support to reduce the costs of incident and problem management 
• Defined workflows that can be customised to your change and configuration management process.