IBM Maximo Service Management

IBM Maximo Service management is comprised of two areas: service support and service delivery. With service support, you can implement ITIL guidelines for incident, problem, change and release management for highquality, low-cost service desk operations. With service delivery, you can use service level agreements and performance monitoring to align your goals and priorities in a manner that best demonstrates your value and supports overall business objectives.

Incident and problem management - enhances the ticket workflow and tracking process in order to resolve customer issues faster and at a lower cost.
Change and release management - automates the change process for faster delivery and minimizes
Risk Control - of implementing changes by analyzing the priorities, resource requirements and impact of changes.
Service level agreements - increase communication between the IT organization and the business units and align service levels with business strategies.
Key performance indicators - provide visibility into performance as measured by service level commitments, so service levels can be maintained proactively.
Escalation management - ensures proper management of resources to achieve service level commitments.

Last Updated ( Monday, 11 February 2008 )

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