ITSM Maximo IT Service Management

Let your IT assets multiply, not your IT asset and service management solutions

You have PCs, servers, printers and network devices. You have IT hardware and software costs, lease payments and contracts. You have service levels to meet and service desk issues to address. And their numbers are growing. Is your IT organization operating as efficiently as it can?

The ability to manage and optimize all IT business processes – including asset, work and service management – is critical to delivering cost-effective service levels that support business goals. Without a multidisciplinary approach capable of managing these processes, IT organizations find it difficult to simultaneously minimize costs, maximize return on assets and achieve the highest service levels. Until now.

Maximo IT Service Management is all you need to make the most out of your IT investments. Going beyond stand-alone IT asset management and IT service desk capabilities, Maximo IT Service Management provides a comprehensive view of all your critical IT business processes, enabling you to effectively manage IT assets, resources, changes and service levels. This holistic perspective, the foundation of our Strategic Asset and Service Management solutions, provides the highest possible level of control over your IT assets. Control that enables you to reduce fixed and variable costs; reduce IT failures; improve service levels and customer satisfaction; and proactively identify, manage and optimize all IT assets and service levels.

IBM Software’s solutions have supported best-in-class IT asset management programs at Global 1,000 companies for more than a decade. Building on that experience, we’ve created the most powerful enterprise IT solution available. Combining two key components – Maximo IT Asset Management and Maximo Service Desk – Maximo IT Service Management is the only platform capable of providing the comprehensive view you need to optimize your IT processes, maximize your return on assets, reduce risks and costs and improve service levels. With Maximo IT Service Management, you gain the critical information and capabilities you need to make more prudent investment decisions regarding technology resources and capital.

You can implement Maximo IT Service Management as a complete solution, or you can implement it to support specific projects such as asset tracking, asset life cycle management and service desk enhancement.

Last Updated ( Friday, 27 June 2008 )

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