MACS Support Desk, an added value to our service

Peace of mind and reliability are an essential part of the relationship MACS shares with its customers. With this in mind we offer a range of support options.

The MACS Support Desk

Professional Support consultants - The support desk is staffed by consultants who provide application support from their locations in the United Kingdom (Gerrards Cross) and The Netherlands (Son en Breugel).

Multilingual Support - The MACS Support Desk can answer your requests in English, Dutch, French and German.

Your preferred communication method - Requests for support can be received via e-mail, web portal or a dedicated support telephone number.

Support availibility - Support is available Monday to Friday between the hours of 08.30 and 17.00 local time, excluding local public holidays.

Progress Reports - As well receiving progress reports by email and telephone, clients may also follow the progress of their support request by logging in to the MACS Support System.

The Annual Client Support Plan (ACSP)

The Annual Client Support Plan (ACSP) provides system and documentation upgrades including bug fixes etc, and source code level support for the Maximo application software. MACS administer the ACSP through an arrangement with IBM, the software author. This mechanism enables MACS to offer tailored first-line support and fault rectification based on knowledge of the business processes that Maximo supports.

Application & Business Process Support for Maximo

Application & Business Process Support for Maximo (and associated Reporting solutions) can provide services such as resolving problems caused, triggered or generated through the Weblogic, MxServer, Actuate, Oracle or Web Methods applications, report support and modification, BEA Weblogic support and tuning and minor configuration changes to Maximo and Report Tools.

Additional Support Services

Additional Support Services such as the application of patches and upgrades to Maximo (including their customisation to meet client standards) and the application of patches and fixes to the Oracle database server are available on request and in accordance with the prevailing rate schedule.

Finally, the changing nature of application provision and the continued development of Maximo software as a web architected EAM system allows organisations to enjoy the benefits of a tier-one asset and maintenance management solution delivered from Hosted Servers in a secure and managed environment. MACS can procure and manage the availability of a hosted system as well as provide the related IT Management Support.

Call our Support Desk today!

Interested? For further information please contact the MACS support desk by phone on +44 (0) 20 8432 7430 or by email to This email address is being protected from spam bots, you need Javascript enabled to view it .

Last Updated ( Monday, 03 September 2007 )

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