IBM SmartCloud Control Desk is a fully ITIL standards-based product and provides full support for your Service Desk. This allows you to centralize all reports, requests and actions register your organization, tracking and handling.
The IBM SmartCloud Control Desk you have a variety of functions:
- Importing and Managing Assets and whether Configuration Items.
- Managing requests, incidents and problems.
- Managing licenses incl. Software contracts.
- Managing changes, releases and configuration.
- Service Catalog with a full product and service catalog.
- Service Level Agreements guard.
In addition, the IBM SmartCloud Control Desk includes (SCCD) several workflows that can support your business in a predictable, repeatable way to perform combined with integration and ability to make adjustments.